Legal notices

Article 1: Right of withdrawal

In accordance with article L 221-5 of the Consumer Code, the Customer does not have the right of withdrawal provided for in article L 221-28 of the Consumer Code, given the nature of the services provided.

The contract is therefore definitively concluded as soon as the reservation is made by the Customer in accordance with the terms and conditions of sale.

Article 2: Consumer information on the possibility of objecting to telephone canvassing

Under the French Data Protection Act of 6 January 1978, anyone may object to the use or transfer of their personal data. This allows consumers to object to various forms of commercial canvassing by professionals using their data.

Article L. 223-2 of the French Consumer Code requires any professional who collects a consumer’s telephone details to inform the consumer of his or her right to register on the ‘opposition to telephone canvassing’ list. This obligation came into force on 1 June 2016.

Consumers may register free of charge on this list, which is available at www.bloctel.gouv.fr.

In addition to the obligation to provide information, the hotel will be prohibited from canvassing consumers on this list, unless they are already customers.

It is therefore the responsibility of the professional wishing to carry out a canvassing campaign to check via their registration on the bloctel.gouv.fr website that their customers are not on this list.

Article 3: Mediation and complaints

After having referred the matter to the customer service department or the hotel in an attempt to resolve the dispute amicably, and in the event of a negative response or no response within 60 days of the referral, the customer may refer the matter free of charge to a Mediator.

The performance and termination of contractual obligations between the parties are subject to Tourism and Travel mediation, the terms and conditions of which are available on the website: https://www.mtv.travel

Tourism and Travel Mediation
BP 80303
75823 PARIS CEDEX 17

Since 15 February 2016, the European Commission’s online platform for the amicable settlement of disputes has been open to the public. Any consumer who encounters a dispute with a company located in the territory of the Union has the possibility of submitting a request for mediation via this European platform. The Customer may also consult the European Commission’s website dedicated to consumer mediation: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN

In the event of a dispute with a Customer which has not been settled amicably, jurisdiction is expressly assigned to the court in the defendant’s place of residence, in accordance with article 42 of the Code of Civil Procedure.

Late departure

Arrival time from 2pm – departure time 12pm. Late departure until 4pm at a rate of 75€. Late departure after 4pm, 100% of the night will be charged.

Wifi Access

Wifi access is available free of charge in the hotel